The Buy LEDs Guarantee

Every Buy LEDs product is certified, guaranteeing the highest quality product available.

Here at Buy LEDs, we’re proud of the certifications our products have earned, guaranteeing that they are not only the highest quality possible, but will also noticeably make a difference in the world we live in. Ranging from energy saving, to sustainability and safety, here’s a rundown of what the above symbols actually mean, why you should care, and how they impact Buy LEds products. These symbols are more than just an accent mark to add to our products – they are proof of our continued commitment to innovation, excellence, and making the world a better and more sustainable place.

UL Mark

UL Mark (UL Listed & cUL Listed)

The Underwriters Laboratories’ UL symbol means the product, after a series of testing, meets UL’s nationally recognized Standards of Safety. UL is a non-profit organization dedicated to public safety and Bulb Daddy is proud almost all of our products meet their stringent testing and safety standards.

ETL Listed

ETL Listed

Intertek’s ETL Listed symbol is proof the product has been independently tested and meets the applicable published standard. The ETL mark shows the product’s compliance to North American safety standards. Intertek is one of the world's largest Testing, Inspection and Certification companies and Bulb Daddy proudly displays the ETL mark on our products that meet their demanding testing standards.

FCC Declaration

FCC Declaration of Conformity

The FCC mark is a certification mark used on electronic products manufactured or sold in the United States which certifies that the electromagnetic interference from the device is under the limits approved by the Federal Communications Commission. All Bulb Daddy products carry the FCC mark.

RoHS Compliant

Restriction of Hazardous Substances (RoHS) Compliant

RoHS Compliant means the product is lead-free and restricts the use of six hazardous materials often found in electrical products (Lead, Mercury, Cadmium, Hexavalent Chromium, Polybrominated Biphenyls, and Polybrominated Diphenyl Ethers). We’re excited to feature many products that are RoHS Compliant, helping build a more sustainable future.

Energy Star

ENERGY STAR

If you see the ENERGY STAR mark on the packaging of any product, you can have peace of mind that what you’re purchasing has been proven to save energy and help the environment. Energy Star is a trusted government-backed symbol and was created to reduce greenhouse emissions and other pollutants caused by the inefficient use of energy, all while ensuring product quality and energy savings at no compromise on quality.

DLC Listed

Design Lights Consortium (DLC) Listed

The Design Lights Consortium promotes quality, performance and energy-efficient commercial sector lighting solutions through collaboration among its federal, regional, state, utility, and energy efficiency program members, luminaire manufacturers, lighting designers, and other industry stakeholders throughout the US and Canada. The DLC listing grants consumers access to rebates through their local energy supplier. Almost all Bulb Daddy products are DLC listed and approved.

LED Lighting Facts Program Partner

LED Lighting Facts Program Partner

The LED Lighting Facts label further cements Bulb Daddy’s commitment to supporting improvement in the quality of LED products. The label was created to promote the accurate and consistent reporting of LED product performance claims and requires important information to be presented in an easy-to-read format, much like Nutrition Labels on food products. All ENERGY STAR marked products also carry the LED Lighting Facts label, clearly outlining the product’s specifications.

Shipping and Returns

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Refund and Returns Policy

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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.